Ibasho – Terms & Conditions

1. Acceptance of Terms

By using the Ibasho website, booking a service, or interacting with any tools or calculators, you agree to be bound by these Terms. If you do not agree, please discontinue use of our services.

2. Nature of Services

Ibasho provides:

• Home safety assessments
• Home transformation and renovation services
• Fall-risk guidance tools (e.g., Fall Risk Calculator)
• Content, recommendations, and educational information for users

Ibasho does not provide medical or clinical advice. All assessments and recommendations are for informational purposes only and should not be treated as a substitute for professional medical consultation.

3. Eligibility

You must be at least 18 years old to use our services or submit inquiries. By using our platform, you confirm that you are legally capable of entering into contracts.

4. Use of the Fall Risk Calculator

The Fall Risk Calculator provides a risk score and general guidance based on the information you submit.

• It is not a medical diagnosis.
• It is not intended to predict actual probability of a fall.
• Ibasho is not responsible for decisions made based on the results of the calculator.

5. Accuracy of Information

You agree to provide accurate, current, and complete information when using Ibasho tools or booking services.

Ibasho is not responsible for any consequences arising from incorrect or incomplete information provided by the user.

6. Home Safety Assessments

Ibasho assessments and recommendations are based on visible conditions and available information at the time of evaluation.

While Ibasho strives to improve home safety, No home can be guaranteed fall-proof, and Ibasho cannot guarantee that falls or injuries will not occur.

7. Booking, Payments & Cancellations

7.1 Booking

Service bookings are confirmed only after Ibasho acknowledges the request.

7.2 Payments

Pricing may vary depending on the scope of work. Full or partial advance may be required for certain services.

7.3 Cancellations & Refunds

• Cancellation policies will be communicated at the time of service confirmation.
• Refunds (if applicable) follow the specific service terms communicated to the user.

8. Intellectual Property

All content on the Ibasho website—including text, images, graphics, tools, calculators, and design—is the intellectual property of Ibasho.

Users may not copy, modify, reproduce, or distribute any part of the website without written permission.

9. Third-Party Services

Ibasho may include links to third-party websites or integrate services such as payment gateways or CRM platforms.

Ibasho is not responsible for the content or practices of third‑party providers.

10. Vendor & Partner Engagement

10.1 Use of Third-Party Vendors

Ibasho collaborates with independent third‑party contractors/vendors for installation, repairs, modifications, and other home transformation services.

We take utmost care to verify their:

• Professional experience
• Background checks (as feasible)
• Past work quality
• Safety compliance

However, because these vendors are independent parties, Ibasho is not liable for :

• Personal misbehaviour or misconduct by vendor personnel
• Damage, theft, or loss due to vendor actions
• Disputes arising between customer and vendor beyond Ibasho’s reasonable control

Ibasho will support and mediate disputes to the best of our ability to resolve issues fairly.

11. Timelines & Delivery Commitments

Ibasho makes every reasonable effort to honour agreed‑upon timelines for:

• Site assessments
• Design submissions
• Material procurement
• Installation and project completion

However, timelines may be affected by:

• Weather conditions
• Material availability
• Vendor scheduling
• Customer delays
• Scope changes
• Structural issues
• Regional labour constraints

Ibasho is not legally liable for delays but will provide transparency and revised schedules whenever delays occur.

12. Customer Responsibilities

To ensure safe, respectful, and successful execution of services, customers agree to:

12.1 Appropriate Conduct

• Maintain respectful behaviour toward Ibasho staff, vendors, technicians, and engineers.
• Ensure no harassment, abusive behaviour, or verbal/physical misconduct occurs.
• Provide a safe and accessible environment during visits.

12.2 Home Access & Readiness

• Ensure timely access to the property for assessments and installation.
• Remove fragile, valuable, or obstructive items from work areas.
• Follow safety instructions provided by the installation team.

Failure to maintain proper conduct or provide safe working conditions may lead to suspension of services.

13. Disclaimer (Fall Risk Calculator & Website)

The information provided by Ibasho—including fall‑risk scores, home safety suggestions, and all website content—is intended for informational and educational purposes only.

13.1 Not Medical Advice

• The Fall Risk Calculator does not diagnose, treat, or predict medical conditions.
• It is not a substitute for professional medical advice.
• Users should consult a qualified healthcare provider for medical guidance.

13.2 Accuracy of Output

The calculator provides a generalised fall‑risk assessment based on user inputs. Actual risk may vary depending on factors not captured in the tool.

13.3 No Liability

Ibasho is not liable for:

• Injuries, falls, or incidents occurring before or after use of the tool
• Misinterpretation of results
• Actions taken based on the tool’s output
• Errors caused by inaccurate or incomplete user-entered data

13.4 Home Transformation Recommendations

Recommendations provided by Ibasho are suggestive and do not guarantee fall prevention.

14. External Links

Ibasho is not responsible for the content on external websites linked from the platform.

15. Acceptance

By using the website and Fall Risk Calculator, you acknowledge and accept this disclaimer.

16. Privacy & Data Use

• Ibasho may collect personal information for service delivery, assessment, or communication.
• Data will be handled according to our Privacy Policy.
• Ibasho does not sell user data to third parties.

17. User Responsibilities

Users agree not to:

• Misuse the website or tools
• Interfere with Ibasho services
• Upload harmful, malicious, or fraudulent content
• Use the platform for unlawful purposes

18. Limitation of Liability

To the maximum extent permitted by law:

• Ibasho is not liable for any direct, indirect, incidental, or consequential damages arising from use of our website, calculator, or services.
• Ibasho does not guarantee prevention of falls, injuries, or damages even after home transformations.

Users accept full responsibility for decisions made based on Ibasho’s recommendations.

19. Indemnification

You agree to indemnify and hold Ibasho, its team, and partners harmless from any claims, damages, losses, or liabilities arising out of:

• Your use of the website or services
• Your violation of these Terms
• Your reliance on non-medical recommendations

20. Modification of Terms

Ibasho may update or modify these Terms at any time. The latest version will always be available on our website. Continued use of the platform implies acceptance of updated Terms.

21. Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts located in New Delhi, India.

22. Contact Us

For any questions or concerns about these Terms, you may contact us at:

• Email:safehome@ibasholiving.com